just a few more ways allstate is changing car insurance for good. [ female announcer ] call an allstate agent and get a quote now. >>> the state department is helping out a husband and a wife from florida who claim that a popular cruise line essentially abandoned them in turkey of all places. this is the couple. the husband apparently fell and broke his hip while on a ship which royal caribbean owns. royal caribbean arranged for him to get treatment at a nearby hospital in northern turkey, but the wife says the place was absolutely filthy and there was nobody there who spoke english. she says a local tour guide stepped in at the last minute, contacted the u.s. embassy, helped arrange a transfer to the american hospital in istanbul. >> i don't know if he would have survived. they have to revamp policy for international care. >> royal caribbean issued this statement. we'll read part of it. quote, we helped arrange transportation via ambulance to the closest area hospital. once ashore, we worked closely with the travel insurance provider as they have the expertise to deal with local author